Making a booking

1. Go to https://members.sherlock-holmes.org.uk/login
2. Type in your email address and password. Click Login
   1. If you cannot remember your password, click I forget my password and follow the instructions
3. Click the Events List dropdown at the top of the screen
   1. A list of events currently open for booking will be displayed
4. Click on the event you want to book
5. Ticket options will be shown to the right, usually along the lines of “Meal and Meeting” or “Meeting Only”
   1. If the event is sold out, you will be offered the option to join a waiting list – see below *
6. Click on the ticket you want to book for yourself as a member
7. You will be asked how many guests you want to bring, and to select the tickets you want for them. You can mix these – you may want to come for the meal and the meeting, but your guest come only for the meeting
8. Complete the details requested for yourself and for any guests.
   1. If you are booking for a meal, there will be a drop down box so you can select the Standard meal (as given in the notice) or a vegetarian option.
   2. There is also a free text box for any accessibilities, allergies or other information you need to give. As a member, you can enter allergies on your profile and these will pull through.  It is not currently possible, however, to pull this through for any guest who is a member, so it will need to be entered at the time of booking
9. Payment will be taken by credit card, unless the event is free
   1. There is a tick box to save your card details to Mycroft. You can untick this if you prefer not to save them
   2. If you do save your card details and change your mind later, you can remove them
      1. Log in, as above
      2. Click the Settings icon top right
      3. On the left, click the down arrow by Financial
      4. Click Payment Methods
      5. Your saved payment methods will be displayed, with a red Delete card by the saved card
      6. Click Delete card

10. You will receive an email confirming your booking
11. You can see the events you have booked in your account at any time by clicking the top Events button
    1. You can show All Events – those you have booked will have a blue flash
       You have booked a ticket
    2. You can also use the Events drop down My Events to show only those events you have booked, including any Past Events
    3. You can also use the Calendar drop down to display events on a calendar

Waiting List

1. You will see a yellow flash You have joined the waiting list when you look at events, see point 11 above. You will also receive an email confirming that you are on the waiting list.
2. We will let you know as soon as a place become available.
3. You have the option to remove yourself from the waiting list should you no longer be able to attend if a place become available.

Note

Once you have booked, it is not possible to use Mycroft to amend your booking or to cancel it.  If you need to make any changes, or if you have any questions, please email meetings@sherlock-holmes.org.uk